Terms and Conditions

1. Introduction and Acceptance

These Terms and Conditions govern the use of Avee Health's digital health platform for teleconsultation services. By accessing or using our services, you agree to be bound by these terms and our Privacy Policy.

Our platform is designed for Canadian residents and operates under British Columbia jurisdiction. If you do not agree to these terms, please do not use our services.

2. User Categories

Our platform serves three main user categories:

• Authorized Health Professionals: Licensed pharmacies and physicians
• Patients: Individuals seeking medical consultations
• Visitors: Users browsing our platform without creating accounts

3. Service Description

Avee Health provides a digital platform for telemedicine consultations connecting patients with licensed healthcare professionals. Our services include:

• Virtual medical consultations via phone
• Prescription services (subject to regulatory limitations)
• Medical document provision (sick notes, lab requisitions)
• Integration with pharmacy partners

Services are provided "as is" and "as available" without warranty of any kind.

4. User Eligibility and Requirements

To use our services, you must:

• Be a Canadian resident (BC residents receive free services)
• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws and regulations
• Be of legal age or have parental/guardian consent

5. Account Security and Responsibilities

Users are responsible for:

• Maintaining secure passwords and enabling multi-factor authentication when available
• Immediately notifying us of any unauthorized account access
• Ensuring all account information remains current and accurate
• All activities that occur under their account

6. Medical Services and Limitations

Our telemedicine services have important limitations:

• Emergency Care: Not suitable for medical emergencies or urgent care situations
• Physical Examinations: Cannot replace comprehensive physical examinations
• Prescription Limitations: Narcotics cannot be prescribed during phone consultations
• Controlled Substances: Sedatives and stimulants may only be prescribed under specific conditions

For emergencies, always contact local emergency services or visit your nearest emergency room.

7. Payment and Refund Policy

BC Residents: Services are free with valid MSP/PHN.

Visitors: $49 per appointment, payable by credit card at booking.

Refund Policy: Full refund available if consultation is not completed as scheduled. Refund requests must be submitted within 30 days of the scheduled appointment.

8. Intellectual Property Rights

All content, software, and materials on our platform are owned by Avicenna Digital Health or our licensors and are protected by intellectual property laws. Users may not:

• Copy, modify, or distribute our proprietary content
• Reverse engineer or attempt to extract source code
• Use our trademarks or branding without permission
• Create derivative works based on our platform

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using our services, you consent to our privacy practices as outlined in our Privacy Policy.

10. Prohibited Uses and Conduct

Users must not:

• Use the platform for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the platform
• Transmit malicious code, viruses, or harmful content
• Harass, abuse, or harm other users or our staff
• Provide false or misleading medical information

11. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied. We disclaim all warranties including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding the accuracy or completeness of medical advice
• Warranties of uninterrupted or error-free service
• Warranties regarding the security of data transmission

12. Limitation of Liability

To the maximum extent permitted by law, Avicenna Digital Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Our total liability for any claim arising from these terms or your use of our services shall not exceed the amount you paid for the specific service in question.

13. Termination

We reserve the right to terminate or suspend access to our services at any time, with or without cause, and with or without notice. Grounds for termination include:

• Violation of these Terms and Conditions
• Fraudulent or inappropriate use of services
• Legal or regulatory requirements

14. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of British Columbia, Canada. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of British Columbia.

15. Changes to Terms

We may modify these Terms and Conditions at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

16. Contact Information

For questions about these Terms and Conditions, please contact us: