Telehealth BC: Convenient Virtual Care
Book online and speak with a licensed healthcare provider by phone from anywhere in British Columbia. Covered by MSP for eligible residents.
What Is Telehealth in British Columbia?
Telehealth lets patients access healthcare remotely through secure phone consultations with licensed BC healthcare providers — no clinic visit required.
Rather than travelling to a walk-in clinic, many non-emergency concerns can be assessed and managed from home. Telehealth improves access to care across British Columbia while reducing travel time and wait times.
It may be appropriate for a wide range of needs, including prescription renewals, referrals, medical advice, follow-up appointments, and management of common health concerns.
How Telehealth Works in BC
- 1
Book an Appointment
Schedule online in just a few minutes.
- 2
Connect by Phone
At your appointment time, your provider calls you.
- 3
Discuss Your Health
Talk about your symptoms, medications, or concerns.
- 4
Receive Care & Follow-Up
Get prescriptions, referrals, notes, or follow-up care as needed.
Benefits of Telehealth BC
No Waiting Rooms
Skip crowded waiting rooms and get care from home.
Faster Access to Care
Many patients can access same-day or next-day appointments.
Convenient from Anywhere
Connect from home, work, or while travelling in BC.
Reduced Travel Time
Especially helpful for those in rural or remote communities.
Continuity of Care
Stay connected with providers and receive follow-up support.
When to Use Telehealth
Telehealth may be a good option for:
- Prescription renewals
- Minor illnesses and common conditions
- Follow-up appointments
- Referrals to specialists or diagnostic services
- Doctor's notes and medical documentation
- General medical advice and questions
If you are experiencing a medical emergency, call 911 or visit the nearest emergency department.
Who Can Use Telehealth
You may be eligible if you:
- Have active MSP coverage
- Need medical advice for a non-emergency concern
- Require a prescription renewal
- Need a specialist referral
- Need a doctor's note or medical documentation
- Require follow-up care for an ongoing health condition
Telehealth is not intended for emergency situations.
Telehealth Services Available in BC
Avee Health provides a range of virtual care services to help you get the care you need.
Online Prescriptions
Get new prescriptions or renewals when medically appropriate.
Learn moreMedical Referrals
Receive referrals to specialists, diagnostic imaging, and other services.
Learn moreDoctor's Notes
Request medical notes for work, school, or other situations.
Learn moreGeneral Medical Care
Discuss ongoing health concerns and general medical questions.
Learn moreTelehealth BC vs Walk-In Clinics: What's the Difference?
| Feature | Telehealth BCRecommended | Walk-In Clinics |
|---|---|---|
| Access | Phone consultation | In-person visit |
| Wait Times | Often same-day or next-day | Can vary significantly |
| Convenience | Access from anywhere in BC | Travel required |
| Cost | Covered by MSP for eligible residents | Covered by MSP in most cases |
| Documentation | Electronic prescriptions and notes | Paper or electronic documentation |
| Best For | Routine and non-emergency care | Care needing a physical examination |
For many common health needs, telehealth provides a faster and more convenient alternative to visiting a walk-in clinic.
Is Telehealth Covered by MSP in BC?
Telehealth appointments through Avee are covered by British Columbia's Medical Services Plan (MSP) for eligible residents.
Covered services may include:
There are no hidden fees for MSP-covered appointments.
If your MSP coverage is inactive or unavailable, fees may apply. Make sure your MSP coverage is active to maintain uninterrupted access to healthcare services.