Privacy Policy

1. Definitions

"Personal Information" means data relating directly or indirectly to an identifiable individual. Users include Authorized Health Professionals, Patients, and Visitors to our platform.

2. Information Collection

We collect information during signup, creating patient records, and payment processing. This includes:

• Contact details and personal identification information
• Medical history and health information
• Insurance information and payment details
• Usage data through tracking technologies like Google Analytics

3. Information Usage

We use your personal information for the following primary purposes:

• Providing healthcare services and telemedicine consultations
• Personalizing your user experience on our platform
• Resolving account issues and providing customer support
• Preventing fraud and ensuring platform security
• Complying with legal and regulatory requirements

4. Information Disclosure

Avee Health may disclose your personal information in the following circumstances:

• To meet legal requirements and comply with applicable laws
• During business transactions such as mergers or acquisitions
• With third-party service providers who assist in our operations
• With your explicit consent for specific purposes

5. Security Measures

We implement comprehensive security measures to protect your personal information:

• Physical, electronic, and administrative security techniques
• Encryption of sensitive data during transmission and storage
• Multi-factor authentication for enhanced account security
• Regular security audits and updates to our systems

While we implement industry-standard security measures, we cannot guarantee 100% protection against all security threats. We encourage users to use strong passwords and enable multi-factor authentication where available.

6. User Rights

You have the following rights regarding your personal information:

• Authorized Health Professionals can access and modify their information directly through the platform
• Patients can request access to their records through their healthcare provider
• You may request correction of inaccurate personal information
• You may request deletion of your personal information subject to legal and medical record retention requirements

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained according to applicable healthcare regulations and professional standards.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and analyze usage patterns. This includes Google Analytics for website analytics. You can control cookie settings through your browser preferences.

9. Third-Party Services

We may use third-party services to enhance our platform functionality. These service providers are bound by confidentiality agreements and are required to protect your personal information according to this privacy policy.

10. Policy Changes

We reserve the right to modify this privacy policy at any time. Changes will be communicated through our website and other appropriate channels. Your continued use of our services after policy changes constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this privacy policy or how we handle your personal information, please contact us:

12. Compliance

This privacy policy is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation. Our healthcare services also comply with applicable health information privacy regulations.