Customer Support Specialist (MOA) – Remote | Anywhere in Canada

At Avee Health, we’re simplifying access to healthcare across Canada. We’ve helped over 200,000 patients connect with healthcare providers faster and more efficiently by removing operational barriers to care. Our platform connects patients, clinicians, and pharmacies through tools that support appointment scheduling, clinical workflows, and prescription management.

We are an operations-driven healthcare company, where customer support plays a critical role in shaping patient experience and improving how our platform evolves. After four years of focused execution, Avee has achieved product-market fit and is now entering a new phase of growth. We are expanding our fully remote support team and are looking for a full-time Customer Support Specialist to support patients across Canada.

📍Location: Remote – Anywhere in Canada
🕒Employment Type: Full-Time

🛠 What You’ll Do

• Support patients via phone, email, and chat with professionalism and empathy
• Assist patients with appointment booking and general service inquiries
• Troubleshoot day-to-day operational and basic technical issues
• Collaborate closely with medical, operations, and technical teams to resolve concerns
• Maintain accurate documentation and follow internal workflows
• Share patient feedback to help improve internal processes and overall experience

✅What Makes You a Strong Fit

• Excellent verbal and written English communication skills
• Strong interpersonal skills with a patient-first mindset
• Proven experience in customer support or a similar role
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• High level of empathy, patience, and professionalism
• Comfortable using Microsoft Office, CRM systems, and web-based tools
• Quick learner with the ability to adapt to new internal systems and technologies
• Comfortable working with basic operational and numerical data
• Legally eligible to work in Canada
• Able to work remotely with a stable internet connection

🌱 What We Offer

• Competitive compensation
• Opportunities for professional growth and long-term development
• Meaningful work in a fast-growing healthcare environment
• A supportive, collaborative, and fully remote team culture