At Avee Health, we’re simplifying access to healthcare across Canada. We’ve helped over 200,000 patients connect with healthcare providers faster and more efficiently, turning long wait times into timely care. Our platform connects patients, clinicians, and pharmacies through operational tools that support appointment scheduling, clinical workflows, and prescription management.
We’re an operations-centric healthcare company. That means our support team sits at the heart of everything we do. The way we assist patients and clinics directly shapes how our product evolves and how we grow.
After four years of focused execution, Avee has reached product-market fit and is now entering its next growth phase. We’re building a strong on-site team in Langley and are looking for a full-time Customer Support Specialist to play a key role in delivering an exceptional patient experience.
📍Location: Langley, British Columbia (On-Site)
🕒 Employment Type: Full-Time
🛠 What You’ll Do
- Support patients across multiple touchpoints including phone, email, and in-person interactions
- Guide patients through appointment booking, service questions, and care coordination
- Resolve day-to-day operational and basic technical issues with clarity and empathy
- Work closely with medical, operations, and technical teams to escalate and resolve patient concerns
- Maintain accurate records and follow internal workflows to ensure continuity of care
- Contribute feedback from patient interactions to help improve internal processes and product experience
✅ What Makes You a Strong Fit
- Patient-first mindset with a calm, empathetic, and professional approach
- Strong verbal and written English communication skills
- Ability to multitask, prioritize, and stay organized in a fast-paced environment
- Previous experience in customer support, healthcare support, or a similar role
- Comfortable working with CRM systems, Microsoft Office, and web-based tools
- Quick learner with the ability to adapt to new internal systems and workflows
- Detail-oriented and comfortable working with basic operational and numerical data
- Must reside in British Columbia and be available for on-site work in Langley
🌱 What We Offer
- Competitive compensation
- Hands-on experience in a fast-growing healthcare company
- Opportunities for professional growth and long-term development
- A supportive, collaborative, and mission-driven on-site team
- Meaningful work that directly impacts patient access to care